Privacy Policy

1. Data we collect

• Account data: name, email address, phone number, password hash.
• Passenger data: full name, date of birth, gender, nationality, passport number and expiry date.
• Booking data: itineraries, fare class, baggage, seats, payment status, booking references.
• Payment data: processed by Stripe; we never store full card numbers.
• Technical data: IP address, device and browser information, usage analytics.

2. Why we process it

We process your data to provide the booking service: searching flights, issuing tickets, sending confirmations by email and SMS, processing payments and refunds, and providing customer support.

With your consent, we also send price alerts and marketing emails — you can unsubscribe at any time with one click.

Legal bases under the UK GDPR: performance of a contract (Art. 6(1)(b)) for bookings and support; compliance with a legal obligation (Art. 6(1)(c)) for tax and aviation records; your consent (Art. 6(1)(a)) for marketing; and our legitimate interests (Art. 6(1)(f)) for fraud prevention and service analytics.

3. How passport data is protected

Passenger passport details are encrypted with AES-256 before being stored. Access is limited to systems that transmit the data to airlines for ticket issuance. Encryption keys are stored separately from the data.

4. Sharing with third parties

We share data only when necessary to deliver the service:

• Airlines and ticketing providers (Duffel) — to issue and manage your tickets.
• Stripe — to process payments and prevent fraud.
• Twilio and Resend — to deliver SMS codes and transactional emails.
• Analytics and error-monitoring providers — in aggregated or pseudonymised form.

5. Data retention

Booking records are kept for the period required by tax and aviation regulations (typically 7 years). Passport data of saved travelers is deleted immediately when you remove a traveler or close your account. Marketing preferences are kept until you withdraw consent.

6. Your rights

• Access a copy of your personal data.
• Correct inaccurate data.
• Delete your data (“right to be forgotten”), subject to legal retention duties.
• Export your data in a machine-readable format.
• Object to or restrict certain processing.
• Lodge a complaint with a supervisory authority — in the UK, the Information Commissioner's Office (ICO, ico.org.uk), or the authority of your country of residence.

7. International transfers

Where data is transferred outside the United Kingdom, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses with our processors.

8. Contact our privacy team

For privacy requests, email info@flyrada.com. We respond to verified requests within 30 days.